Titan Talks Podcast
🎙️ Titan Talks Podcast — Where the Trades Take Center Stage
Welcome to Titan Talks Podcast, your go-to show for real talk about life in the trades, straight from the leadership of Titan Plumbing Group in Howell, MI. Hosted by Greg Johnson (Owner), Brandon Pullen (General/Project Manager), and Jay Matznick (General Manager & Master Plumber), we crack open the toolbox of knowledge you really need — whether you’re dreaming of a career with your name on a truck or you’re already knee-deep in pipe wrenches and blueprints.
🛠️ What’s Inside?
Every episode, Greg, Brandon, and Jay dive deep into how to break into the trades, how to navigate your way to your journeyman or master plumber license, and what it really takes to build a solid, rewarding career. But we don’t stop at plumbing — we spotlight the entire trades community, inviting everyone from Titan team members to our trusted partners in other trades and industries.
👷♂️ Why Listen?
This is not your typical dry industry podcast. Expect honest stories, practical advice, and a good dose of humor — because the trades can be tough, but learning about them doesn’t have to be. Whether you’re a high school grad, a seasoned pro, or a curious homeowner, Titan Talks Podcast connects you with the people and insights that keep America running — one pipe, wrench, and conversation at a time.
🔑 Tune In & Level Up!
Ready to kickstart or level up your career in the trades? Plug in, subscribe, and join the Titan Plumbing Group crew as we share what we’ve learned (and what we’re still figuring out). From the jobsite to your headphones — we’re here to build the next generation of trades professionals, together.
Listen now — and let’s talk shop!
Titan Talks Podcast
Episode 8: Why CSR Is the MVP: Greg, Brandon & Jay Break It Down
In this lively and down-to-earth episode of Titan Talks, Greg, Brandon, and Jay roll up their sleeves and dig into one of the most crucial — and often overlooked — roles in any plumbing business: the CSR (Customer Service Representative). From first impressions to keeping the schedule full and the techs happy, they chat about why a strong CSR can make or break your day.
You’ll hear real stories, lots of laughs, and some practical advice on how to weave the CSR mindset into your own daily work — whether you're in the office or out in the field. Whether you're looking to tighten up your team's communication or just enjoy a few minutes with the Titan crew, this episode delivers value and good vibes in equal measure.
👉 Tune in and see why “Customer Service” is everyone’s job — and how getting it right pays off big.